You can take steps to resolve unbillable usage based on its associated Unbillable Code. Click a code to see its most likely cause, actions you can take to resolve the problem, and additional details to help you understand the problem.
Unbillable Code | Name |
|---|---|
Usage record call start time is before configured load date for all open billing periods | |
Usage record call start time is after configured load date for all open billing periods | |
There exists no open billing period within the target Bill Cycle | |
Customer must be assigned to a valid billing cycle | |
Customer type is invalid for specified billing cycle | |
Voice mail deposit | |
Internal Error | |
Start time for calls configured for 'Send Key', but insufficient data provided | |
Start time for calls configured for 'Answer Time', but insufficient data provided | |
Chargeable units below minimum accepted value | |
Chargeable units above maximum accepted value | |
CDR Event Type specified in the parsed record must be a known value | |
UsageRecord TermPlace is not populated | |
Usage record requires a terminating number | |
Usage record requires an originating number | |
NANP Terminating numbers must have a valid NPA NXX | |
NANP Originating numbers must have valid a NPA NXX | |
Non-NANP Terminating Numbers must have a valid Country Code | |
Non-NANP Originating numbers must have a valid Country Code | |
Cellsite lookup failed | |
Serving SID assigned to serving cellsite not found | |
Wireless usage records require a valid Serving PMN | |
Cannot determine Home PMN from IMSI | |
MIN must have a corresponding entry in the SIDNPARange table | |
No entry in SID table for SID from SIDNPARange lookup | |
Start time for calls configured for 'Send Key', cannot determine duration | |
Start time for calls configured for 'Answer Time', cannot determine duration | |
GSM Outcollect data events require a Transfer duration be specified | |
Data events that are to be outcollected to a GSM roaming partner require an AccessPointName | |
Data events that are to be outcollected to a GSM roaming partner require a GGSN address | |
Data events that are to be outcollected to a GSM roaming partner require a SGSN address | |
Data events that are to be outcollected to a GSM roaming partner require a PDP Address | |
Data events that are to be outcollected to a GSM roaming partner require a ChargingID | |
Event direction specified in parsed record must be a known value | |
Network Type specified in parsed record must be a known value | |
Parsed record must contain enough information to determine serving cellsite | |
Valid IMSI required to determine HomePMN for wireless usage | |
Valid MIN required to determine Home SID for wireless usage | |
UsageRecord OrigPlace is not populated | |
Default Serving SID not found | |
Serving SID in parsed record not found | |
Incomplete phone call | |
Content Type specified in the parsed record must be a known value | |
Serving Cellsite must have a valid Toll NPA NXX | |
Usage record must have at least 1 chargeable instance | |
Charge less than minimum accepted value | |
Charge greater than maximum accepted value | |
No retail pricing plan defined for this call type | |
No retail rating method defined for this call type | |
No retail time of day entry | |
No retail rate plan | |
Charged units below minimum accepted value | |
Charged units above maximum accepted value | |
All chargeable instances for a Usage Record must rate without error | |
Service number must exist within CostGuard | |
MIN must exist within CostGuard | |
IMSI must exist within CostGuard | |
A usage record cannot guide by service number to an ambiguous service | |
A usage record cannot guide by MIN to an ambiguous service | |
A usage record cannot guide by IMSI to an ambiguous service | |
Roaming agreement must exist within CostGuard to process calls for a roaming partner | |
Roaming agreements must be configured for data usage in order to process data outcollect events | |
Guiding by service number, call start time is before service's effective date minus grace | |
Guiding by service number, call start time is after service's disconnect date plus grace | |
Service number does not exist, call falls outside loadable window | |
Guiding by MIN, call start time is before service's effective date minus grace | |
Guiding by MIN, call start time is after service's disconnect date plus grace | |
MIN does not exist, call falls outside loadable window | |
Guiding by IMSI, call start time is before service's effective date minus grace | |
Guiding by IMSI, call start time is after service's disconnect date plus grace | |
IMSI does not exist, call falls outside loadable window | |
Outcollect record cannot guide to an ambiguous roaming agreement | |
Outcollect record is before roaming agreement's effective date minus grace | |
Outcollect record is after roaming agreement's disconnect date plus grace | |
Roaming agreement does not exist, call falls outside loadable window | |
Roaming Agreement must allow voice event transfer |