Functional Area

FR/AR

Description

Customer Portal Administration

AR 9596

Require invoice selection when making a payment

Administrators can now configure a profile to force subscribers to select an invoice when making a payment. When Enable Apply to Invoice for One-Time Payments is selected, there’s a new setting that forces subscribers to select an open invoice for one-time payments. Note: Subscribers can still make a one-time payment toward the account when there are no open invoices.

Orders

AR 9517

Default a service’s Tax Address to an available Service Address

In the Orders web module, when adding a new service, its Tax Address will default to an available Service Address when the system is configured accordingly. This is controlled by the Tax Using Service Address setting which is only accessible to authorized IDI personnel. Submit a Service Request to have this setting enabled if you want to use this functionality.

When the setting is enabled, if a Service Address is linked, the system will automatically select the Service Address as the tax address. The Tax Address selector in the Tax Information view lists all linked Service Addresses, defaulting to the first one added. If there are no linked Service Addresses, the only option will be the Default Address according to a sorting order that starts with the account’s Primary Address.

Customer Care

FR 3828

Disabling a Customer Portal User discontinues their bill notifications

When a customer portal user's account status is disabled, the billing notification for the customer portal user is also disabled.

Customer Care

85142

Refresh payment methods for AdvancePay renewal

A Refresh Payment Methods button was added to the AdvancePay Renewal Page to make it easier to update Payment Methods.

Customer Care

85200

Displayed unbilled usage amount did not reflect actual total

The Unbilled Usage total shown on the Account Summary Billing panel in Customer Care now correctly reflects the sum of all service usage charges.

AdvancePay

85205

Linked AdvancePay cards did not process hotlines

AdvancePay auto-renewal no longer stops processing when a linked card's payment returns no response. This prevents incorrect hotlining.

Service and Feature Management API

85211

Misleading validation message for all-zero serial number

When creating a device through the Service and Feature Management web service, an all-zero serial number now returns an error stating that it cannot be all zeros. Previously, the API rejected all-zero serial numbers but returned a misleading error for the wrong identifier type. Other validation rules remain unchanged.

Tickets

85218

Unable to update child ticket status for users with multiple Limit To restrictions

Updating a parent ticket's status with update children selected no longer returns an access error for users with more than one Limit To restriction.

Orders

85219

Missing Swap Equipment options

The Swap Equipment checkbox and Swap Reason selector released with FR 3789 now correctly appears when initiating a transaction via a starting block from a service in Customer Care.

Security

85215

Linked Advance Pay Cards did not process hotlines

An SWT Token has been added to the SinchPortOut webhook listener. This prevents the endpoint from being accessed without authentication.

Security

85217

Sinch Port Out request model changes

The SinchPortOut endpoint’s request format has been updated. The end user’s address is no longer sent as a single address field; street number, street name, city, state, and postal code are now separate text fields sent directly on the end user.

Communications

85216

Electronic Bill Notifications - duplicate emails

Fixed an issue where Electronic Bill Notifications would generate duplicate emails.

Application

Target Deployment Date

Bulk Data

11/10/2026

Provisioning

11/10/2026

Workflow

11/11/2026

Field Service Management

11/11/2026