From the Bill Payment window, you can display your customer's invoice, payment and adjustment history.
Click Account History on the Bill Payment window. This opens the customer account record. See Viewing the Account Balance window for more information.
Viewing the Account Balance window
This view lists all posted and unposted payments, adjustments, new charges and invoices. You can enter new payment and adjustment transactions, as well as view and manage existing transactions and invoices.
The upper pane lists posted transactions::
Transaction Status Icon
The far left column in each row indicates the transaction status:
A red “x” indicates a refused payment.
A yellow check mark indicates a payment or adjustment that has been blocked, disputed, or is on hold.
A green check mark indicates an invoice; a payment that has not been refused, blocked, disputed, or put on hold; or an adjustment that has not been blocked, disputed, or put on hold.Posted Date
Date the transaction was posted.
Note
For payments, date and time are shown in eastern time as they are processed on the server. For adjustments and other transactions, dates and times are converted from server (eastern) time where the events are processed and shown in IDI Desktop Client local time where they are being viewed. This is consistent with other date/time presentations in IDI Desktop Client.
Transaction Date
Date the transaction was completed. For payments, see note above.
Transaction Type
The type of transaction - payment, adjustment and so on.
Description
Description entered for the transaction when the transaction was added.
Debit
Amount charged to the account.
Credit
Amount credited to the account
New Balance
The adjusted balance after this transaction is taken into account.
Open Amount
The amount that has not yet been settled (not been paid).
User Name
User who made created the transaction.
You can change which transactions are displayed based on the posted date.
Select the desired date range in the Posted Date From and To fields.
Click Refresh. This displays only those transactions that were posted during the selected date range.
Note
Your company may have configured a specific number of months worth of information to be displayed, such as the last three months. You can override this by changing the date range. The lower pane lists unposted transactions:
Transaction Date - Date the transaction was completed.
Note
For payments, date and time are shown in eastern time as they are processed on the server. For adjustments and other transactions, dates and times are converted from server (eastern) time where the events are processed and shown in IDI Desktop Client local time where they are being viewed. This is consistent with other date/time presentations in the Client.
Transaction Type - The type of transaction - payment, adjustment and so on.
Description - Description entered for the transaction when the transaction was added.
Amount - The amount to be paid or adjusted.
Generally, once a payment or adjustment has been posted, the transaction is read-only. The only transactions that may be edited are blocked payments and adjustments, or payments that are part of an open controlled batch.
Working with Transactions
Transaction tracking and management functions are available via several buttons on this tab, as well as the right-click menu for the posted and unposted transaction lists.
To work with payments from this view, see Working with Payments.
To work with adjustments from this view, see Working with Adjustments.
To view a history of past due balances, click Details....
To view a history of all invoices for the account, from the Actions button select Payment Analysis....
Working with Invoices
The Posted Transactions list provides a complete history of the customer's invoices. From this view you can:
Open an invoice - right-click on the invoice and select View Invoice.
See how payments and adjustments are allocated on a selected invoice - right-click on the invoice and select View Settlement. See Viewing Settlements.
View charges on an invoice by Invoice Category - right-click on the invoice and select View Charges by Invoice Category. See Viewing Charges by Invoice Category.