Treatment is a separate, licensable application that lets you :
Manage past-due customer accounts
Generate suspension and termination letters
Set up payment plans for past-due accounts
Export agency files for accounts that are turned over to a collection agency
The Collections InfoScript provided with this license is an automated process that executes daily. It moves customers in and out of collections, depending upon whether or not proper payments have been received. For billing periods that are in the process of "billing out," those customers are skipped.
Data Management Requirements
The following Data Management tables are required to support Collections processing:
Collection Agency
Collection Agency Status
Collection Status
Spending Limit Status
Refer to the Data Management topic in Admin Console help for details.
Accessing Treatment for a Customer
To access the Treatment application for a customer , from the Customer window menu bar select Status > Treatment. This displays the Treatment window.
Tabs
Access to General Treatment Functionality
This is available via Applications > Treatment Management.
See:
Automated Account Write Off
Collections Letter History Search
Collections Agency File Export