Release Summary
Change Orders/Enhancements
The following change orders and other enhancements are included in this release.
Why | ||
AR/FR | Description | |
|---|---|---|
Orders Web Module | FR 3668 | Including child items in Disconnect Service web transactions Disconnect Service web transactions now provide an option to update any child items under that service with a future end date to match the service’s end date, instead. |
Orders Web Module | FR 3783 | User interface enhancements This provides several cosmetic enhancements and bug fixes in the Orders web module. One significant enhancement is support for using Paymentus for refunds in web transactions through Register Policy configuration. How to include Paymentus as an eligible Tender Type for refunds is described in the Web Sales knowledge article. |
Customer Care | FR 3762 | Directory Listing usability enhancements This removes the 5000 row limit when exporting directory listings from a systemwide search result in Customer Care. Also, when exporting the directory listings for a specific account in Customer Care, all of the directory listing fields are included rather than limiting the export to the fields shown on the directory listings table. |
Service Address Management | FR 3790 | Data Lookups for Serviceable Addresses Data lookups are now available for ServiceableAddressServiceAddressLink and ServiceableAddress. |
Service Address Management | FR 3752 | Show Tax Jurisdiction and Federal Information Processing Standard (FIPS) on Service Address Display The Service Address page in Customer Care now shows the tax jurisdiction and FIPS information for the address, when available. |
Provisioning | N/A | Internal updates |
Communications | N/A | Internal updates |
Resolved Known Issues
The following known issues have been resolved in this release.
PR | Description | |
|---|---|---|
Service Address Management | 85097 | Incorrect MSAG information on Service Addresses To ensure accuracy, city and state will match values in the MSAG table or the unique record from the user’s input. |
Customer Portal – Subscriber View | 85162 | Correct values under Plans & Services in Customer portal The Plan card in Customer Portal > Plans & Services has been updated to show only the monthly plan amount. |
Billing Tax Calculator | 85165 | Enhancements This release adds:
|
Billing Tax Calculator | 85173 | Correctly applying selected tax exemptions The Billing Tax Calculator has been updated to correctly apply user-selected tax exemptions. Previously, certain exemptions configured in the calculator settings were not consistently applied. |
Orders | 85172 | Swap orders creating duplicate SIM values in Device Table The Order Placement API now correctly handles eSIM Retail Equipment Swap orders when no SIM Card ID is provided. |
Orders - Desktop Client | 85175 | Logging enhancement for failed future installments Additional logging has been added to POS Tender processing to help determine the cause of missing Future Installment tenders on orders with multiple installment plans (such as during a device swap/exchange). |
Protection Plans | 85161 | AppleCare logging enhancement New logging was added during Create, Enroll, and Verify facilitate troubleshooting when POS is prevented from creating the protection plan record that shows in Customer Care. |
Protection Plans | 85164 | Duplicate Cancel Reasons for AppleCare in Customer Care The AppleCare Cancellation Reason selector has been updated to display each cancellation reason only once, eliminating duplicate entries and providing a more streamlined and accurate selection list. |
Core Reports | 85158 | Fixed Pre-discount Charge value in All Usage Detail by Customer report The PreDiscountCharge column now shows the decimal amount corresponding to the PreDiscountCharge rather than PreDiscountChargedUnits. Also, both columns were updated to display four (4) decimal places. |
Platform System Target Deployment Dates
Module | Target Release Date |
|---|---|
Provisioning | 08/11/2026 |
Communications | 08/17/2026 |
Customer Portal | 08/24/2026 |
Add Option to Include Future Disconnected Children on Disconnect Service Transactions
Disconnect Service web transactions now provide an option to update any child items under that service with a future end date that matches the disconnecting service’s end date. This option is presented under three scenarios:
Modifying a Service in the Orders Web Module.
The resulting pop-up that displays wen you perform the following steps for a Disconnect Service Transaction (shown below) now has a Include Future Disconnected Children checkbox checked by default:
Click the Modify Service icon in the left Actions icon panel.
Set Action = Disconnect, and select a service number in the right Modify Service Options panel.
Add the service to the transaction.
You can toggle the setting as needed.
Staging a Disconnecting Service
For a staged service being disconnected, the Service Details will show the current Include Future Disconnected Children setting. Below shows the details in read-only mode. You can switch to edit mode if you need to change the setting.
Starting a Transaction to Disconnect a Service in Customer Care
This is done by selecting a specific service on an account in Customer Care and then clicking the service-level Start Transaction button.
If you select a Starting Block with a Starting Action of Disconnect Service, the New Transaction page will display Disconnect Service Information for the selected service under the Basic Information panel, including the Include Future Disconnected Children check box.
