IDI Platform Version 25.10 Details

Orders – AdvancePay

FR 3622

Selling and managing AdvancePay products in webtransactions

The Orders web module supports selling and renewing AdvancePay products, and voiding transactions with AdvancePay products.

Refer to the Web Sales article in the IDI knowledge center for details.

Product Catalog Web Module

FR 3659

Service qualification enhancements

Service qualification is part of a larger development effort to support a Service Activation Portal. This functionality will be deployed over several releases. When fully deployed, this will let prospects determine whether service and what service offerings are available at their location.

To support this future functionality, the 25.10 release:

• Introduces serviceable addresses in the IDI platform to support service qualification and provides a new bulk import for importing them into your IDI platform.

• Ports existing client-based NPA/NXX zone management to the Product Catalog web module. Zones are renamed to pricing zones, and two new fields are provided on pricing zones to support service qualification.

• Introduces qualification tags in the IDI platform to support service qualification. These tags will support customizable rules for the availability of offerings by geographic zone.

Note:

The ability for prospects to actually use service qualification will be provided in a future release.

Customer Care

FR 3672

Service and service address search enhancements

• The Service Summary on the main customer account page has a new service number search to quickly locate services on accounts with many entries. This improves usability when managing large accounts.

• The omnisearch for Service Address lets you quickly find service addresses with MSAG Errors to facilitate correcting them.

Security

84992

Import button on User File Import not functional

This fixes an issue where the button to import Security Users was not initiating the import process.

This issue has been corrected.

Billing

84978

Reverse service penalties action running on not yet approved invoices

The Reverse Service Penalties workflow action should only reverse and credit contract penalties for approved invoices. In some cases, credits for Installment plans were credited before the account had been billed out.

This has been fixed such that the action only runs on approved invoices.

Communications

85000

Email templates in Workflow tasks notworking

The email body displayed as a blank (white) box on selecting the template. This was due to a maintenance update to the editor that was attempting to render the body portion before the template was loaded.

Note:

Previewing displayed the email body correctly.

This has been corrected.

Field Service Management

85001

Work Order confirmation dialog displayed on closing tickets orders

When closing a ticket or canceling an order, the Cancel Work Orders dialog would display even when there were no work orders associated with the ticket/order.

Now, the cancel dialog is only shown if there are associated work orders.

Payment Processing – Paymentus

85006

Delay in processing caused interruptions with Paymentusnotifications

Performance improvements were made for processing Paymentus transactions to improve response times.

Workflow

10/14/2025

Payment Gateway Application

10/15/2025