IDI Platform Version 25.8 Details

Field Service Management

FR 3670

Field Service Management enhancements

This feature:

• Provides a Work Order Summary option in the Orders information center. This lets you review the work order status and inform internal and external stakeholders.

• Prevents unnecessary technician dispatches – New functionality was added to keep Work Order objects synchronized. The system will automatically update open work orders to Canceled when the associated Order is canceled or the Ticket status is set to Closed.

Web Orders

FR 3677

Miscellaneousenhancements

This release provides these formatting improvements and updates:

• Presentation enhancements on the Add/Edit Starting Block page.

• Receipt Number search on Billing Order OmniSearch (was already a searchable parameter on other Orders OmniSearches).

• The width of the Action selector when completing a service agreement has been increased to make options easier to read.

Provisioning

FR 3428

Standard Provider renamed as HTTP Provider

This applies to the Provisioning web application when adding a new provider. In MANAGE > Provider Settings, when creating a new provider, the option that was formerly labeled Standard Provider is now labeled HTTP Provider.

Customer Care

84947

Usage records not displaying on Unit Balance view

When trying to view usage on the Unit Balance page, an incorrect filter for retrieving the records from the Unit Balance Ledger was causing the usage record(s) to not display.

The filter criteria have been updated to properly display usage records.

Orders

84940

Children of one-time charge package incorrectly reconnected

When reconnecting a service with a one-time charge package, and the package is not being reconnected, its children may be reconnected.

This has been updated to never reconnect the children of one-time packages when the package is not being reconnected.

Orders

84960

Inventoried service numbers not being updated

The Update Inventoried Service Number API in the Number Inventory Management web service did not update the inventoried service number’s inventory status from Aging to Available when the Available Date was updated to the current day.

Inventory status is now updated when the Available Date is changed.

Make Sale Orders

84951

Client allows incompatible SIM class between device and SIM card

When adding a new service via IDI Client Make Sale, the device SIM class was not checked for compatibility with the SIM card SIM class. This allowed for a device to be sold with a SIM card that it does not support.

The application now validates device and SIM card compatibility.

Tickets

84970

Link to open ticket from template-based email not working
This was caused by a security-related update.This has been fixed such that the links in template-based emails work as intended.

Document Storage

08/05/2025

Communications

08/12/2025

Security

08/12/2025

Field Service Management

08/13/2025

Workflow

08/13/2025

Provisioning

08/15/2025