IDI Platform Version 25.12 Core Bulletin
Change Orders
Functional Area | AR/FR | Description |
|---|---|---|
AdvancePay | FR 3622 | AdvancePay enhancements in IDI webmodules The IDI platform 25.10 release provided the ability to sell and renew AdvancePay products, and void transactions with AdvancePay products. The 25.12 release provides these additional enhancements:
Refer to the Web Sales article in the IDI Knowledge Center for details. |
Workflow | FR 3704 | Trigger for Finance Group changes New parameters for Finance Group on the Customer Created and Customer Modified triggers let you listen for and act on finance group changes. Refer to the knowledge article for Workflow Triggers and Actions for details. |
Customer Care | AR 9422 | Service OmniSearch enhancement The Service OmniSearch provides a new Contains selector option that lets you search for service numbers containing a specified value at any part of the service number. Previously, the selector only provided Starts With and Ends With options. |
Treatment | AR 9467 | Credit or Debit Account Balance on Disconnect or Restore Following a Suspension The IDI billing process continues to bill accounts during the time they’re suspended. This solution provides enhancements to let you credit or debit an account balance on disconnect or restore following suspension. |
Resolved Known Issues
Functional Area | PR | Description |
|---|---|---|
Customer Care – Installment Plans | 85010 | Installment Plan Payoff button logic updated The Pay Off Now button in Care was incorrectly available after a plan was already paid. The button is now only available when applicable to prevent duplicate payments and reduce user confusion. |
Customer Care | 85043 | Account numbers display as symbols During the create account process, the temporary account number would sometimes display as symbols. Additional logging has been added to facilitate further investigation. |
Field Service Management | 85030 | Create Work Order action fires without required parameters This logic has been updated to ensure required string parameters are not null. This prevents sending empty strings to the field service management provider for a required field (such as Region). |
Field Service Management | 85031 | Work Order Search not honoring Create To date Search Work Orders was not honoring the Create To date filter and was returning results past the date that was set on the search page. This has been corrected. |
Field Service Management | 85037 | Work Order Description Field update The Work Order Description field now allows up to 4,000 characters (previously maximum was 500). If more than 4,000 characters are entered, the description is truncated to 4,000 characters to allow the value to be saved. |
AdvancePay | 85034 | AdvancePay accounts set to auto-renew not renewing AdvancePay accounts did not renew automatically due to how the system set the expiration date. The process now sets the expiration date correctly, ensuring renewals occur as expected. |
AdvancePay | 85044 | AdvancePay services missing a pricing plan This issue is related to PR 84940 deployed with IDI Platform release 25.8 where AdvancePay Product child items were not getting reconnected when they should be. AdvancePay Product child items are now are correctly reconnected when they should be. |
AdvancePay | 85048 | Order Placement service not returning all future-dated Price Points On returns of AdvancePay products, the Order Placement web service ignored future dated Price Points with a quantity greater than one. This has been updated to correctly assess and return all Price Points under AdvancePay products submitted via the Order Placement web service. |
Customer Portal | 85045 | Authorization provider security requirement This issue is related to the Single Sign On (SSO) enhancement delivered with the IDI platform 25.9 release. An error would occur on attempting to log into the Okta identity provider. This has been fixed. |
Customer Portal | 85046 | Page loading issue The Customer Portal User page was loading very slowly. The page now loads faster for smoother navigation when viewing or exporting users. Note: This fix will be available with the next Customer Portal release which is targeted for deployment some time in December. |
Customer Portal | 85049 | Single Sign On failing in staging and production environments Customer Portal logins were sending users to the wrong environment. It now redirects users to the correct URL in both Staging and Production environments. |
Orders – Paymentus | 85050 | New Paymentus requirement for Payment Type Code |
Security | 84992 | Importbutton on User File Import was not functional The Import button on the Security User Import page now correctly starts the import process. |
Platform System Deployment Updates:
Module | Target Deployment Updates |
|---|---|
Customer Portal | 12/15/2025 |
Security | 12/15/2025 |