You can change the service number previously assigned to an inventoried service, via the Change Service Number Wizard. This wizard functions the same for inventoried service numbers as it does for non-inventoried service numbers, with one exception. For non-inventoried services, you modify the service number directly in the Service Number field. For inventoried services, you use the selector button to the right of the Service Number field to change the service number assigned to this service.
To change the service number previously assigned to an inventoried service:
Right-click on the desired service in the Catalog Items tab in the Customer # window and select Change Service Number. This displays the Change Service Number Wizard.
You can change the service number using the selector button to the right of the Service Number field:
If you want to assign the next available service number, click the Service Number selector button and select Get Available Service Number. See Get Available Service Number for additional information.
If you want to choose a service number from inventory, select Choose Available Service Number. See Choose Available Service Number for additional information.
If you want to assign a service number that is not in inventory and subsequently add that service number to the inventory assigned to this service, select Add New Service Number To Inventory. See Add New Service Number To Inventory for additional information.
Note
The Add New Service Numbers To Inventory option is only provided, if the "Allow Additions to Inventory" option is selected for this inventory (see Service Number Inventories) AND Application > CostGuard Client > Inventory Management > Service Number Inventory > Service Numbers > New is enabled in your Permission Profile.
If you want to assign a temporary service number, select Use Temporary Service Numbers. The Service Number field is populated with a temporary service number - "XXXXXXXXXX".
Note
The Use Temporary Service Numbers option is only provided if you are modifying a non-wireless service AND the service allows temporary service numbers. The Allow Temporary Service Numbers check box must be selected for this service in the Product Catalog.
If you want to assign a service number that is not in inventory and subsequently add that service number to the inventory as a ported-in number, select Create Ported-In Service Number. See Create Ported-In Service Number for additional information.
Other than the addition of the Service Number selector button described in this section, the Change Service Number wizard functions the same for inventoried service numbers as it does for non-inventoried numbers. See Changing a Service Number for additional information.