SKU | Unique number used to identify the new service. |
Description | Enter the name of the new service.
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Alias | A name for this service to enable it to be recognized by an external system, if necessary. This field can contain up to 50 characters |
Alt. Invoice Desc. | An alternate name that can be displayed on the customers' invoices. Maximum number of characters = 50. |
Service Class | Select a service whose characteristics meet those of the new service from the drop-down list (for example, Equal Access, 800, Dedicated, and so on).
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USOC | Universal Service Order Code (based on the Bell system) that identifies the product or service. |
Class Of Service | Select the class of service from the drop-down list. Default = None |
Available Date | Select the date the service becomes available. Format - MM/DD/YYYY. |
Discontinue Date | Select the date the service type is scheduled to be discontinued. Format - MM/DD/YYYY. |
Invoice Category | Select the invoice category to be used to group invoice details. |
Category | Select the default Product Category to apply general ledger accounts to services of this type. |
Default Billing Status | Select the default billing status to use when the service is assigned to an account - Billing or Not Billing. |
Service Tax Class | Select the appropriate service tax class from the drop-down list. See Tax Class and Method. |
Usage Tax Method | Select the appropriate usage tax method from the drop-down list. See Tax Class and Method. |
ALE | Access Line Equivalent - value used to measure a company's performance for a specific type of service or product.
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Technology | Wireline - This field is not available. |
Bypass 2 of 3 Rule | If checked, taxes are based on the customer's state taxes. See 2 of 3 Rule. |
Is Prepaid | Check if this is a prepaid service. |
Use Port Requests | Check if numbers of this service type can be ported in or out. |
Enable CNAM Support | If checked, and if configured properly via a scheduled job, active services that have active CNAM products, will be exported to your established CNAM provider.
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Allow Temporary Service Numbers | If checked, temporary service numbers can be assigned to this service. Temporary service numbers are represented by "XXXXXXXXXX". If NOT checked, temporary service numbers cannot be assigned to this service.
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Allow Temporary Billing Numbers / MINs | If checked, temporary billing numbers or temporary MINs can be assigned to this service type. Temporary numbers are represented by "XXXXXXXXXX". |
Require Preloaded SIMs | If checked, only customer-provided devices with preloaded SIMs can be activated. If NOT checked, a CPE order with a SIM card that is not preloaded can be submitted. Default = checked. (For an embedded SIM card, a temporary SIM Card Number is assigned. Using the MDN, the embedded SIM information is retrieved during provisioning and added to the SIM Card table. For a removable SIM card, the the ICCID (SIM ID for GSM) is assigned to the service and new SIM information added to the SIM Card table.) |
Allow Sub-Services | If checked, enables the assignment of child services.
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Allow Line Cards | If checked, the Equipment Line Card information for services of this type is available in Customer Management.
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Is Loadable | If checked, usage associated with this service type is loaded and billed. If NOT checked, usage associated with this service type is NOT loaded, therefore, not billed. This should be used for service types that support service numbers up to 30 digits in length and are not meant to be rated, such as Circuit IDs. |
Require Handset Model | If checked, the handset model will be required when assigning this service type to a customer. |
Add/Edit Service Field Definitions
- Published on Aug 10, 2026
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