The Service Details window is displayed if you checked Create Service Detail Pages in the Add Services window. Here you can enter additional information regarding the new service including customer-defined attributes, service and billing number.
The Service Details window differs depending on whether the service is wireline or wireless.
Service Details - Wireline
The numbers in parentheses below the title bar indicate the total number of services assigned to this customer, and the sequential number of the service you are currently configuring. For example, 2 of 2 indicates you are currently configuring details for the second of two services assigned to this customer. The left number is incremented each time you click Next, until all services have been configured.
Enter the applicable service details:
Service Type
(Read only)Assigned to this service in the Product Catalog.
Service Number
Up to 30 alphanumeric characters are allowed for non-block numbers. If the service number is unknown, you can use a temporary number to complete the order. Enter “XXX” as the temporary number. The system automatically converts this to a string of ten X’s - XXXXXXXXXX.
Note
Temporary service numbers are only allowed for services that have this feature enabled in the Product Catalog.
Typically, 800 Switch and 800 PIN service numbers begin with 8xx. This rule is ignored for temporary service numbers, as Rating and Billing filters out all services with temporary service numbers during a load, reload, or rerate.
Note
Once you click Save, you can no longer modify the Service Number, but you can still change a temporary service number.
Billing Number
Billing number assigned to this service number.
Name
Name associated with the service, if applicable.
Service Attributes
Displays any base attributes for the specified catalog item, if applicable.
Click Next. This displays the Add Service-Level Features window.
Service Details - Wireless
The Wireless Service Details window provides a main tab and an equipment tab.
Service Details - Main Tab
The main tab is the same for both wireless and GSM wireless service types.
The numbers in parentheses below the title bar indicate the total number of services assigned to this customer, and the sequential number of the service you are currently configuring. For example, 2 of 2 indicates you are currently configuring details for the second of two services assigned to this customer. The left number is incremented each time you click Next, until all services have been configured.
Enter the applicable service details:
Service Type
(Read only)Assigned to this service in the Product Catalog (either Wireless or GSM Wireless).
Service Number
Customer's 10-digit service number.
Ring To # (DPN)
Enter the Ring To number to change to or toll free number.
Name
Name associated with the service, if applicable.
Caller Name
Enter the name of the caller. This information is used during the export as the primary source for the GNS field.
If this field is left blank, the export will fall back to the secondary source.Note
This field is only displayed if the service type supports CNAM, and can only be modified if permissions have been enabled.
Is Port In
If checked, specifies that the existing services will be a port in change service number.
Is Primary Service
If checked, indicates that this service is the primary service on an account. Any applicable Entitlements are applied to a customer's primary service. (See Entitlements)
Service Details - Equipment Tab
The Equipment tabs differ for GSM and CDMA/TDMA technology.
See Assigning/Editing a Service - Equipment Tab for details on these fields.