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On-Demand Generic Customer Notifications

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These notifications might be used for a targeted promotion of a weekend special at a particular store, or a global notification that a service outage is pending.

To send an on-demand generic notification, access the Generic Notification Wizard and select the data source "On-demand Notifications."

  • This data source does not include disconnected customers in the results. A disconnected customer is defined as a customer who has a disconnect date that is past the current time and date.

  • A primary service is the service marked as "Primary Service" in the Edit Service window.

  • The Contact information returned is the customer’s primary contact.

  • This data source returns one row per active service for each active customer. Active services are those without a disconnect date or those with a disconnect date that is later than the current time and date.

  • It is installed with the SMS delivery methods: SMS_SMPP and SMS_SMTP, as well as the Email delivery method.

    The data source includes the following fields:

    CPNI Internal Marketing and External Marketing fields

    Account Number

    Account Type

    Account Status

    Customer Name

    Customer Address

    Street 1, 2, 3

    City

    State

    Zip Code

    Service Number and Start Date

    Whether or not the service is a primary service

    Account Start Date

    Market Description

    See also:

    Generic Notification Wizard