The Edit follow-up function for Stand Alone trouble tickets works the same as the Edit follow-up function for customer trouble tickets.
To edit a Stand Alone trouble ticket's follow-up:
On the Journals tab within the Edit Stand Alone Trouble Ticket window, right-click on the follow-up and select Edit. This displays the Edit Follow-Up window.
Note
When modifying a Stand Alone trouble ticket's follow-up, the “Display on Customer Summary Tab” check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.