On the Journals tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on the follow-up and select Edit. This displays the Edit Follow-Up window.
Note
When modifying a trouble ticket's follow-up, the “Display on Customer Summary Tab” check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.
Edit the Follow-Up information as required. See Adding/Editing a Follow-up for details.
Click Save. This closes the Edit Follow-Up window and updates the Journals tab to reflect the modified follow-up.