On the Journals tab in the Edit Global Trouble Ticket window, right-click on the desired follow-up and select Edit. This displays the Edit Follow-Up window.
Note
When modifying a Global trouble ticket's follow-up, the “Display on Customer Summary Tab" check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.
The Edit follow-up function for Global trouble tickets works the same as the Edit follow-up function for customer trouble tickets. See Modifying a Trouble Ticket Follow-up for more detailed information on editing trouble ticket follow-ups.
