You can close an open follow-up from the Journals tab in the Global trouble Ticket window (method 1 below), or from the Edit Global Trouble Ticket window (method 2).
Method #1
On the Journals tab in the Global Trouble Ticket window, right-click on the desired follow-up and select Close Follow-Up. This displays a confirmation message.
To close the follow-up, click Yes.
Method #2
From any of the tabs within the Edit Follow-Up window, click the Close Follow-Up button at the bottom of the window. This displays a confirmation message.
Click Yes to close the follow-up. If you did not make any changes to the follow-up, the confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the Journals tab is updated to reflect the closed status.
If you made changes to the follow-up prior to clicking Close Follow-Up, the Save Changes window is displayed.
Click Yes to save your changes and close the follow-up. This displays a confirmation to confirm whether or not to close the follow-up.
To close the follow-up, click Yes.