The New > Follow-Up function for Stand Alone trouble tickets works the same as the New > Follow-Up function for customer trouble tickets.
To add a new follow-up to an existing Stand Alone trouble ticket:
On the Journals tab within the Edit Stand Alone Trouble Ticket window, right-click on any row and select New > Follow-Up. This displays the New Follow-Up window.
Note
When adding a follow-up to a Stand Alone trouble ticket, the “Display on Customer Summary Tab" check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level.