Adding a Trouble Ticket Follow-Up

To add a new follow-up to an existing trouble ticket:

1. On the Journals tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on any row and select New > Follow-Up. This displays the New Follow-Up window.

   Note

   When adding a follow-up to a trouble ticket, the “Display on Customer Summary Tab” check box is not provided in the New Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.

   

2. Enter the Follow-Up information. See Adding/Editing a Follow-Up for details.

3. Click Save to create the new follow-up and close the New Follow-Up window.