How Fulfillment Requests Work

Using a scheduled job, the system checks for all Service Requests with a status of Fulfillment Pending. When it finds, it creates a Fulfillment Request, sends a file containing all fulfillment requests to the distributor and changes the Sales Request status to Fulfillment in Progress. The distributor then must perform the following steps:

• Pick the items

• Program the handset

• Pack the items

• Ship the items to the customer.

• Send a file to the IDI platform listing all Fulfillment Requests that have been shipped.

  The system detects the file from the distributor, updates the quantities and serial numbers on the Fulfillment Request and customer record, sets the Fulfillment Request status to Shipped, reduces the inventory amounts, and sets all order line items to Completed.

  Follow these steps to complete a Fulfillment Request:

1. Open an incomplete Fulfillment Request using one of the following methods:

   • Fulfillment Request Search

   • Pending Fulfillment Requests

   • Pending Retail Items

   • Pending Programming

2. Pick the requested line items

3. Program handsets (for hot & cold delivery).

4. Pack the requested line items

5. Change the Fulfillment Request status to Shipped.

   Note:

   Using the Edit Fulfillment Request window, you can update the Fulfillment Request as you Pick, Program, Pack and Ship the requested line items.

See also:

Locked Fulfillment Requests

About Fulfillment Requests