CostGuard Version 19.7 Core Release Bulletin
Change Orders:
Functional Area | AR/FR | Description |
|---|---|---|
Customer Care | AR 8308 | Notification for expired or soon to expire recurring credit card account – Users with Manage Settings permission in Customer Care can enable/disable expired card notifications |
Orders | FR 2990 | Creating Direct Invoice orders – Charges for designated Direct Invoice products are billed to the account in the IDI system, and carriers can send an invoice for the Direct Invoice products outside the normal bill cycle. |
Notifications Management | AR 8234 | Viewing and resubmitting Communications-generated notifications in the Client and Customer Care – This is an enhancement to the initial release of support for Communications-generated notifications provided in 19.6. With the 19.7 release, the ability to view and resubmit these notifications in both the Client and Customer Care will help service reps assist subscribers with questions regarding notifications. |
Orders | AR 8328 | Restricting actions on child-level SKUs – This lets you prevent unauthorized users from performing disconnect/reconnect actions on child-level SKUs independent of their parent Service or Package. This applies to Customer Management orders in the Client and to the Orders Web application. |
Tickets | FR 3064 | Ability to Edit and Replace existing documents – Prior to this release, users could only add and delete documents in Tickets. Now users can edit and replace existing documents. |
OnlineBill | FR 3064 | Ability to remove unlinked users – Lets admin users clean up records that persist when an OnlineBill user is deleted in SaaS Security, but the associated record in the UserCustomer table is not removed. |
AR 8453 | Preventing customers from turning off Autopay – A new setting for Enforce Autopay lets you prevent customers from turning off Autopay. The setting defaults to False, meaning customers will be permitted to toggle this setting by default. | |
Communications | AR 8457 | Ability to send treatment e-mails to billing contacts (previously the only option was to send to the primary contact). |
Address Validation | FR 3053 | Update USPS Address ValidationDLLs (provided in a V19.6 service pack) – Current DLLs will stop working as of 8/8/19. |
Process Automation | AR 8347 | Monitor background payment processing – This provides a Trigger to log data such as records processed, skipped, etc for background payment processes. The HTTP Action to send information and email notifications from Communications can be configured to consume the Trigger. |
Payment Processing | AR 8403 | Payment Account Transaction Created Trigger added to the Client to include firing the trigger when E-Pay runs as part of a bill run. |
Retail Installment Plans | AR 8436 | Down Payment Amount field supports decimal (currency) values – Allows entry of a 2-decimal value (e.g. 12.25) rather than restricting the entered amount to an integer. |
Customer Management | AR 8333 | Avoid double-billing on reconnect orders – This is to help avoid double-billing charges on reconnecting a service or package when it has products configured to not credit on disconnect. |
Resolved Known Issues
Functional Area | PR | Description |
|---|---|---|
Customer Care | 83040 | (Applies to Tickets as well) – System was not limiting the Journal Type/Follow Up type drop downs to only display User Defined JournalTypeIds (JournaTypeId > 1000). System defined journal types should not be available to select. Updated the drop down for Journal Type, Follow-up Type, Ticket Type to only include values where the ID is > 1000. |
Tickets | 83040 | See above |
83062 | Added Ability to delete Documents from a Ticket | |
Rating & Billing | 83045 | Fixed logic so that COUNTY level tax is applied when the CITY level tax Includes County = TRUE and and CITY and COUNTY are both in the same jurisdiction. |
83046 | Updated the Rate Bill XML Invoice operation for Remit To and Payer address information to no longer send a carriage return (new line character). Carriage returns are replaced with a space. | |
OnlineBill | 83051 | Added ability to remove single users from OnlineBill that were previously removed from Security. |
Retail Installment Plans | 83098 | Improved Installment Plan Processing Performance |
Workflow | 83043 | Updated the logic that saves extended data on the Sub-workflow page to no longer save a change to the Key Name as new extended data. If an extended data item key on the modify sub-workflow page is modified, the extended data item is removed and then re-added. |
83058 | Fix made to prevent View-Only user from applying Bulk Update Bulk Updates to workflows require Manage Workflow Instance permission Bulk Updates to tasks require the Manage Tasks (Basic) or Manage Tasks (Advanced) permission | |
83075 | Updated the Workflow Bulk Update page so that when the Group is edited, the User must also be edited. | |
83077 | Fixed Splitter Step Configuration Page so that sub-workflow extended information is saved correctly for steps with multiple groupings. | |
83083 | Updated the Workflow Definition page so that editing a definition from the search results grid no longer causes the window to hang with a Processing dialog when the user clicks Save. | |
83084 | Fixed issue searching for group members on Splitter Configuration Page in Workflow. |
Platform System Deployment Updates:
Module | Target Deployment Updates |
|---|---|
Workflow | 07/09/2019 |