CostGuard Version 19.1 Details

Customer Care

FR 2951

Support for Moving Retail Installment Plans with a Moved Service – lets you opt to move retail (in addition to billing) installment plans when you move a service.

FR 2988

Support Extended Tax Exemptions – View, add and remove extended tax exemptions in Customer Care.

AR 8220

One Price Package Tax by Component – Lets you tax individual items within a one-price package.

• Eliminates double billing (because the component charges in one-price packages remain zero)

• Implements as an OVERRIDE to the taxable percentages specified in the Product Catalog for backward compatibility

OnlineBill

FR 3002

New Invoice Summary view gives users a side-by-side scrollable view of consecutive invoices, and provides quick access to Invoice Details, comparative views and PDFs.

Workflow

Import to create a new version of an existing Definition.

Update the Definition import functionality to properly set the Auto-Assign field.  Prior to this change Auto-Assign was being set to None regardless of the value in the export file.

Web Service

FR 2953

Ability to perform Cold Handset activations via web services only:

• User can view handsets pending activation

• User can select which handsets to activate

Misc Issues

FR 2999

• Updated Time Zone logic in Audit Log, Payment Gateway Application and Document Storage to properly handle a positive offset.

• Admin Console Security – Only show Unsaved Data prompt on canceling user record when changes have been made

POS BackOffice

AR 8253

Hiding expired Return Reasons – This lets you configure specific Return Reasons to be inactive or disabled so that they do not appear in the Return Reasons picklist in the Client.

RateBill

AR 8120

Prebill cycles – Supports prebilling all direct bill cycle types, and prebills at the account level in addition to the cycle level.

Workflow

82873

Workflow now properly processes the “Service Actions” parameter of the Set Start Date and Set End Date CostGuard Workflow actions.

82827

Create Provisioning Command Trigger Event misspelled – should have “is” not “in”

Updated Step Details page so the entire page loads before edits can be made.

Added system defined data elements when using the Smart Data menu for Data Look Ups.

Updated system so that you do not receive an error message when removing and adding an Assignment Set using the same name.

Customer Care

82848

Account Summary Balance reflects recent adjustment and correct balance when navigating back to the account summary page without having to manually reload.

Tickets

82829

Error when adding a Journal to a Ticket with a description larger than 4000 characters now provides better indication of the issue..

RateBill

82866

Usage notification failure – Added retrt logic around the operation that loads program information(CiProgramSet) and the sproc that deletes rating job informaion(DelRatingJob).

82833

Account posting issue – Updated CustID index on Invoice table so that it will fully cover the lookup to determine DueDate for unposted payments and adjustments.

Clearinghouse – Incollect/Outcollect

82816

Data Quantity field now populates correctly as per Online Help.

Orders

82840

Updated line item description creation logic to include retail discounts

POS

82808

Ability to view full contract names – Scrollbar added to the Contract window to be consistent with the previous page in the wizard.

Product Catalog

82861

After removing an item from the Product Catalog, the Detached Items view now produces an error when viewing.

Customer Management

82864

Fixed logic that sets the E911 Address automatically when you are adding/editing a service address. The code that was there relied upon clicking on the E911 tab to work. That dependency was removed and the address is set to the first (if there are more than one) or only address whenever you add or edit and address when it is not already populated.

82865

Future disconnect orders with TreatFutureDisconnectedServicesAsDisconnected enabled in AccountStateProcessingControl caused Automated Account State Processing scheduled job to create a new Future Disconnect Order each day until the initial disconnect order completes.

82890

Occasional delays with calls to customer summary mitigated by performance improvements to associated view.

Audit Log

01/04/2019

Workflow

01/08/2019

Payment Gateway Application

01/08/2019

Document Storage

01/09/2019