CostGuard Version 18.9 Details

Customer Care

FR 2917

Usage View Enhancements:

• Six Month Usage Summary – (available via the Customer Summary View menu) lets you see usage for the current bill period plus the six most recently closed bill periods. This can help you determine whether a customer is on the correct rate plan and quickly analyze usage trends for potential cloning and fraud activity.

• New Usage View Setting to display Service Type on Usage Details

• Service Type Summary enhancements

FR 2928

Managing port-ins and port-outs:

• New Port Request Omni Search and Port Request page

• Ability to edit and perform actions on Port-In Requests

• Ability to perform actions on Port-Out Requests

• New related permissions

FR 2930

Support for longer Customer and Company Name Fields:

• Customer Name field supports 102 characters (previous max was 40)

• ·Company Name for Contacts supports 102 characters (previous max was 50)

FR 2935

Miscellaneous Improvements:

• More information icon on Omni Search provides more details for selected search

• ·The Manage > Global Settings menu (for both Customer Care and Tickets) has been renamed to Shared Settings. The name change was needed because the User Alias On Emails setting under this menu does not apply to Workflow and thus is not global.

OnlineBill

FR 2927

Payment Page Lockdown Until Final Confirmation – Reduces the likelihood that users will leave the Payment page prior to final confirmation.

POS

FR 2899    

FR 2900

POS Receipt Enhancements– Applies to network, 4″ and Email receipt templates. It excludes fully custom receipts. No configuration is required:

• Current Account Balance (as of the time of the POS Transaction)

• ·New Payment section for each Bill Payment (per account, if applicable)

• More detail for line item description for an Installment Plan Payoff

Merge Print and Email receipt functionality improves POS user experience by consolidating windows/prompts for printing and emailing receipts into one moment.

Product Catalog

FR 2896

Support Copying Browse Tags and Extended Tax Exemptions– When copying and pasting a new instance of an item in the Product Catalog.

Customer Management

FR 2935

Limit Client to one open instance of an account – New Admin Console setting lets users choose whether or not to prevent multiple instances of the same customer account to be opened in the Client.

Corporate Accounts

FR 2939

Total balance roll ups – Option to roll up the entire balance on non-invoice responsible accounts to the nearest invoice responsible parent account. This functionality is disabled by default. Enabling (requires Service Request) makes handling of corporate account balances similar to that of version 8.X.

Vantiv

AR 8164

Visa Requirements for Credential on File – New setting to enable this functionality, defaults to Yes.

Payment Gateway Application

FR 2912

Search Result Export adds export functionality to the Transaction Search page. This lets users export search results that can then be used for audits.

Workflow

N/A

Updated Azure Service Bus SDK version

Communications

N/A

Updated Azure Service Bus SDK version

Configuration Platform

82714

When configuring Customer Field Configuration in Customer Care, users are no longer limited to entering only one default rule for a field.

Document Storage

82717

Fixed issue where documents were not being downloaded with the proper file extensions.

Workflow

N/A

Fixed issue where Split Grouping data was not displayed on Extended Data dialog from Workflow Search.

82659

Workflow pick list fixes:

Fixed bug with lists that use Azure Search (Communications Templates).

Fixed bug with identifier being displayed when item was not returned in first set of results.

Communications

82659

Updated data installer to address issue with the display of Communication Templates in Workflow picklists.

82681

Quoted send date in forwarded email now includes user time zone offset information. The format is UTC (+00:00).

Tickets Web Module

82692

Missed email reminder that follow-up was overdue. The Send Follow-up Reminder action was not properly handling if the user/group to be notified did not exist or did not exist in the company associated with the ENV that the action is running in.

Now, if the user assigned to the follow-up does not have an email address or does not exist in the company associated with the ENV(only an issue for IDI users), reminder action properly handles the invalid user and marks the reminder as sent.

Accounts Receivable

82642

Account Posting Job was taking longer than expected.

Added additional indexes to Invoice and Adjustments tables to improve query performance during account posting.

Customer Mgmt

82664

When changing bill period on Usage Summary window, the Available Unit Screen would shrink and be minimized making it harder to scroll. This would occur when looking at the wireless Usage Summary screen, and the system was configured to show Unit Balance Usage Summary as Discounts with Overage (Admin Console setting).

Now, the screen maintains its full size, even when changing the bill period.

Customer Notifications

82690

When notifications were sent, the history record was not being written properly.

Fixed SQL.

Orders/Order Processing

82711

Users were unble to change service numbers to a number reserved to an account.

End date is correctly set on ServiceNumberHistory records.

82699

Account posting job may run longer than expected.

Added additional logging to help troubleshoot the account posting job for long running script events.

Provisioning

82682

All Provisioning Orders for the Cancelled Task Plan show they completed within about a minute of being submitted to provisioning, but the Task Engine appears to not have been properly notified of their completion.

Updated task plan logic to properly notify the task engine on completion.

File Processing

82709

Disallow Error on Non-Invoice-Responsible Payment

Updated Batch Files to process a complete payment file when errors are encountered for Payment Import Setting Business Rule Exceptions.

E-Pay

82719

When the PCI Payment Processing Job scheduled job attempted to process an E-Pay transaction, and the transaction was declined at the gateway, or had another error, the job was not firing a PaymentProviderTransactionError trigger.

Fixed the PaymentProviderTransactionError trigger logic to send the list of errors to the service bus instead of an empty list of messages.

Advance Pay

82724

Need to prevent the Advance Pay job from interfering with the PCI Payment Processor job (prevent both jobs from running at the same time). Since they use the same subsystem to process payments, it’s possible for collisions to occur if both are run at the same time.

Made changes to the Advance Pay Automation job so that any E-Pay Transactions it creates will not be double-processed by the PCI Payment Gateway Processor job.

RateBill

82729

When a parent is flipped from Not Invoice-Responsible to Invoice-Responsible, it should include its NIR children’s previous amount due as part of the rollup. PR 82589 was supposed to solve this issue but the child’s previous amount due was not being rolled up to the parent.

CostGuard will now correctly roll up a corporate account child balance that flipped from Invoice Responsible to Non-Invoice Responsible.

The Non-Invoice Responsible child’s Previous Amount Due is now included in the current Parent’s Previous Amount Due, which includes it on the parent’s current invoice and Total Amount Due.

Communications

09/06/2018

Document Storage

09/06/2018

Workflow

09/07/2018

Payment Gateway Application

09/10/2018