CostGuard Version 19.10 Details

Customer Care

FR 3083

Corporate Hierarchy display enhancements – On the Corporate Hierarchy view on the Invoice page, the heading My New Charges has been changed to My Charges. The My Charges value will only represent the new charges on the invoice for the customer being viewed. It will not contain any charges for child accounts. (Previously this included child charges when corporate roll-up was done on the invoice). In addition, informational text has been added to the My Charges and Corporate Charges headings.

Orders

FR 2853

Wireless service order enhancements – Enhancements in the Order Details pane where you can view and edit order item details for a wireless service let you:

• Mark the service as primary

• Determine which services on the account will receive usage notifications

• View and edit equipment details

Tickets

FR 3092

Allow resolution note to be edited – Previously, you were only able to edit the resolution note on changing the ticket status. Now you can edit the resolution note anytime one is present.

Workflow

FR 3024

Search for triggers based on System-Defined or User-Defined – The Trigger search page now supports filtering of user-defined versus system-defined triggers. System-defined triggers are not displayed by default but can be displayed by changing the new Type option in the search criteria. When viewing a system-defined trigger, a System Defined label is displayed.

FR 3092

Added Datalook up for customer attributes by key and by name.

Customer Management

FR 2744

Managing Service Agreements – Lets authorized users edit parts of Service Agreements directly in the Client without requiring an AR. Areas that can be edited are: Title, Acknowledgment (Financial Responsibility) and Terms and Conditions.

AR 8491

Contact management enhancementson services – When editing a service in Customer Management, the selected Contact will display at the top of the Contact Field on the Contact Information tab. The drop down sorts contacts alphabetically by Display Name, which includes MI, Last Name, Company Name, and Address if available. This accounts for scenarios where the first or last name are not provided as they are not required fields.

Treatment

AR 8527

Fire Collections Information Modified trigger on collections workbook updates – With this enhancement, changes to collections information that occur when the workbook runs will fire the Collections Information Modified trigger. Previously this trigger would only fire when changes were made through the Web API.

Product Catalog

FR 3086

Product Catalog configuration supports taxes for Dynamic Charges and Contract Penalties (new Taxes tab on the Add/Edit dialog).

RateBill

AR 8446

New monthly billing cutoff option for In Advance – No Prorate products – A new Customer Care setting provides alterative billing cutoff logic to ensure transactions for Products and Packages with Prorating Type = In Advance – No Prorate are billed within the bill period in which they occur, regardless of when billing is run.

Note:

The setting defaults to disabled. This will result in no impact on billing for these Products/Packages (current functionality is maintained).

RateBill

AR 8497

Use Grace Period End setting for account-level grant discounts – When an account-level discount is disconnected on the same day the customer is disconnected, and the Grant Discount Ignore End Grace Days setting is OFF, the Grace Period End setting is applied to the discount, pushing the end date out by the specified number of days. This allows usage to use the discount for this extended time. (These are Console Configuration settings that must be set by an authorized IDI associate.)

Grace will not be applied when a discount has been disconnected in a previous billing period and the discount does not have units in the current period, since the discount will not be loaded.

Note:

Previously, this functionality only applied to service-level grant discounts.

Payment Processing

AR 8530

Added Payment Return Reason to Customer Care & Client – Updated ACH Return File Import to capture the Payment Reversal Reason from the import in the Description field on Payment Reversal in the system.

RateBill

83217

Updated Rate Plan Detail entry to prevent adding duplicate entries (same distance type).

OnlineBill

83200

The OnlineBill User Import screen that lists domains just shows the domain description, if the domain has no description a null would be displayed. This was updated to show <Description> (<Name>) if a description is populated, If one is not populated, just the <Name> of the domain is shown.

83234

Resolved an issue where Hyperlink Attributes were not displaying correctly for billing orders in Customer Care.

Payment Gateway

83149

Long-Running PCI Payment Gateway Transaction Processing Job – Created a thread-monotoring process to ensure a single thread doesn’t run for longer than a specified time. The time is hardcoded and not configurable.

83182

Credit card payment settled in Auth.net but has a processing error in Care:

Added additional logging to PCI Scheduled job to track all transactions it processes or tries to process. This is to see if the system is trying to process a transaction twice.

Added hash table check to ensure the system is not processing a transaction that was already processed or the system started to process.

83196

Fixed Back Dating of an Adjustment Reversal – Previously, when the Customer Web Service created an Adjustment Reversal via the modify Adjustment Operation, it set the adjustment date to the original adjustment date. Now the web service will set the adjustment date to the current date.

Workflow

83194

Updated the Add Note dialog in Workflow to check for Manage Workflow Instance.

83204

Fixed error handling for the following Workflow Actions: Web API, Update Billing Status, Create Ticket, Modify Follow-Up

Workflow tasks will only get set to Error if a web service error is returned with a logging message (non-correlation) OR some other action validation fails (ID does not exist).

If an action fails with either a correlation ID from a web service, or an otherwise unhandled exception, that exception will escape to the action so that it is retried.

83208

Updated graphing engine to correct drawing issues in Workflow Designer.

83230

Extended Data not Passing to Sub Workflow Properly – Fixed Splitter Subworkflow activation logic to correctly compute the extended information when doing replacement using @[SplitGrouping.MemberName].

Services – E911 Information

83229

Resolved some issues with E911 information being removed:

When adding a new service, if you edit the service from the order tree and then add a single service address:

If you do not click on the e911 tab, the service is created with the service address and the e911 address is set

If you do click on the e911 tab the service address is pre-selected in the dropdown and the service is created with your selection.

When adding a new service, if you edit the service from the order tree and then add a multiple service addresses:

If you do not click on the e911 tab, the service is created with the service address and the e911 address is set to the first service address entered

If you do click on the e911 tab, first service address entered is pre-selected in the dropdown and the service is created with your selection.

Edit Service that has no service addresses and no e911 address:

Add single service address don’t click the e911 tab – e911 address should be set to the service address entered

Add Single service address click the e911 tab – e911 address should be set to the service address entered

Add Multiple service addresses, the first entered service address should be saved/defaulted as the e911 service address

Edit a service that has a service address but no e911 address:

if there is 1 service address, go to the e911 tab and the one address should be selected in the dropdown

If there are more than one addresses, then going to the e911 tab will not have any pre-selected

Edit a service that has a service address and e911 address:

Add another service address, should get a confirmation prompt when saving to confirm that the e911 service address is correct.

Work Plans

83221

The Journal Grid Control applies user limit-tos when loading journals. Since the journals on a Work Plan are not associated to a customer, they were getting filtered out by the user limit-to logic. Now, journals on a work plan will not have limit-tos applied. If you are able to get to the work plan you will be able to see the journals on it.

Workflow

10/08/2019