CostGuard Version 19.6 Details

Customer Care

FR 3050

• Total Message count displayed on Communications tab in the InfoCenter

• Sample notification templatefor sending notifications for expired credit cards. This is a protected template. E-Pay contact information has been added to the ‘E-Pay Account Notifications’ data source.

• Accurately display number of account and service contacts when navigating to the Contacts page in Customer Care from a Ticket.

• Data Lookups: Added PrimaryCustomerContactID and PrimaryBillingContactID to CustomerSummary data source for data lookups

• Customer Alerts InfoCenter Display Improvement

• Issue Credit Dialog – display Improvement when doing a reversal of an E-Pay transaction

• Quicklinks: URL creation updated when smart data replacement value is null

Tickets

FR 3050

• Appropriate display of Action Date and Commit Date fields

• Total Message count displayed on Communications tab in the InfoCenter

• Quicklinks: URL creation updated when smart data replacement value is null

Orders

FR 2990

Sell items as Direct Invoice – This release provides some preliminary functionality that supports the ability to immediately bill customers (BTA) for designated Direct Invoice products outside the normal bill cycle. This functionality should not be enabled until full functionality is available in a later release.

Communications

AR 8234

One-Way Notification support in Communications – Ability to send notifications from the Communications module as one-way messages (no replies to be processed and attached to the account and not included in monthly two-way message quota).

This includes two new Workflow actions:

Send Communications Notification

Send Notification From Template

The ability to view Notifications sent from Communications on existing Notifications screens in the Client will be provided in a later release.

Customer Care

83037

Service Address/Services Crossed Between Accounts – Fixed service address display to be specific to the account rather than query by account with substring (like).

N/A

Resolved issue so that system no longer displays two confirmations when saving tax settings in Customer Care.

83042

Fixed Customer Care to handle when the result from a Journal search is a single journal that is associated to a Follow-Up.

Orders

83048

Updated the swap line item creation logic to prevent renewal orders from failing due to invalid end date. The update prevents end dates from being set before start dates.

Tickets

83047

Tickets containing XML tags < or > as part of description are now formatted properly in email.

POS Backoffice

83032

Return Reasons Configuration – Added logic to handle the use case where there are no return reasons in the database.

RateBill

83057

Prevent wholesale plans from being used as retail plans when rating disconnected customers within grace period. When loading up the wholesale and retail plans the lists should not overlap. There is a scenario when rating disconnected plans within the grace period that a wholesale plan can make it into the retail plan list.

Treatment/Credit Scoring

83027

Wrong Balance on Workbook email – corrects an error in a previous change that was made to the SQL for the Treatment Notifications data source to include PastDueBalance.

Communications

06/06/2019