You can bulk assign Standalone trouble tickets as children to a Parent trouble ticket. The Child Standalone trouble tickets are linked to the Parent trouble ticket.
To bulk assign open Standalone trouble tickets to a Parent trouble ticket:
From the Stand Alone Trouble Tickets window, right-click on any row that contains a trouble ticket and select Bulk Assign Child Trouble Tickets.
This displays a confirmation message.
Notes:
All open non-Parent and non-Child trouble tickets are selected for the bulk assignment.
The message displayed in the confirmation window indicates how many open Stand Alone trouble tickets will be assigned to the selected Parent trouble ticket.
Click Yes to continue with the bulk assignment. This displays the Select Parent Trouble window, which lists the available parent candidates (all open, non-Child trouble tickets including customer, Global, and Stand Alone trouble tickets).
To select the parent trouble ticket, either double-click on the trouble ticket or right-click on the trouble ticket and select Select.
All open non-Parent and non-Child Global trouble tickets are converted to Child trouble tickets and are linked to the trouble ticket you selected as the Parent. The Journal Class for each Child trouble ticket is changed from “Stand Alone Trouble” to “Child Stand Alone Trouble”.