You can bulk assign a customer's open trouble tickets as children to another parent trouble ticket. The parent trouble ticket must be open. The Child trouble tickets are then linked to the Parent trouble ticket.
To bulk assign trouble tickets to a Parent trouble ticket:
From the Journals tab, right-click on any row that contains a trouble ticket and select Bulk Assign Child Trouble Tickets. This selects all open trouble tickets that are neither children nor the parent of another trouble ticket.
This also displays a confirmation message that indicates how many trouble tickets will be assigned to the parent (once the parent has been selected).
Note
The message displayed in the confirmation window indicates how many open trouble tickets will be assigned to the selected Parent trouble ticket.
Click Yes to continue with the bulk assignment. This displays the Select Parent Trouble window, which lists the available parent candidates (all open trouble tickets that are not children of another trouble ticket).
Select the Parent by either double-clicking on the trouble ticket or right-clicking on the trouble ticket and selecting Select.
This converts all open non-Parent and non-Child trouble tickets for this customer to Child trouble tickets of the selected parent.
To refresh the Journals tab to reflect the bulk assignment, you must close and reopen the Customer window for this customer. All previously open non-Parent and non-Child trouble tickets' Journal Class will be set to Child Trouble.