You can bulk assign open Global trouble tickets as children of another parent trouble ticket. The Child Global trouble tickets are linked to the Parent trouble ticket.
To bulk assign open Global trouble tickets to a Parent trouble ticket:
From the Global Trouble Tickets window, right-click on any row that contains a trouble ticket and select Bulk Assign Child Trouble Tickets. This selects all open non-Parent and non-Child trouble tickets for the bulk assignment and displays a confirmation message that indicates how many Global trouble tickets will be assigned to the parent (once its selected).
Click Yes to continue with the bulk assignment. This displays the Select Parent Trouble window which lists the available parent trouble ticket candidates (all open, non-Child trouble tickets including customer, Global, and Stand Alone trouble tickets).
To select the parent trouble ticket, either double-click on the trouble ticket or right-click on the desired ticket and select Select.
This converts all open non-Parent and non-Child Global trouble tickets to Child trouble tickets and links them to the selected parent trouble ticket. The Journal Class for each Child trouble ticket is changed from “Global Trouble” to “Child Global Trouble”.