To view the Child trouble tickets that are linked/assigned to a Parent Global trouble ticket:
In the Edit Global Trouble Ticket window, click the Child Troubles (n) tab. This displays all Child trouble tickets that are linked to this Global trouble ticket.
Note
The number (n) in the Child Troubles tab header indicates the number of Child trouble tickets that are assigned to the current Global trouble ticket. For example - if a Parent Global trouble ticket has 5 Child trouble tickets, the tab header will be Child Troubles (5). If there are no Child trouble tickets assigned, the tab header will be Child Troubles (0).
From the Child Troubles tab, you can:
Edit a Child trouble ticket, by right-clicking on the Child trouble ticket and selecting Edit. See Editing a Trouble Ticket for more information on editing trouble tickets.
View the customer data associated with a Child trouble ticket, by right-clicking on the Child trouble ticket and selecting View Customer. This displays the Customer window.
Note
This option is not available for Child Global or Child Stand Alone trouble tickets, as Global and Stand Alone trouble tickets are not associated with a specific customer.
Set the Child trouble ticket to retained/not retained, by right-clicking on the Child trouble ticket and selecting Display on Customer Summary tab. See Displaying Trouble Tickets on the Summary Tab for more information on retaining trouble tickets.
Note
This option is not available for Child Global or Child Stand Alone trouble tickets, as Global and Stand Alone trouble tickets are not associated with a specific customer.
Duplicate the Child trouble ticket, by right-clicking on the Child trouble ticket and selecting Duplicate Trouble Ticket. See Duplicating a Global Trouble Ticket for more information.