Once a Stand Alone trouble ticket is created, you can add journal entries to that trouble ticket to track what is being done to resolve the problem. Every action can be recorded in the journal entries associated with that trouble ticket.
Viewing Stand Alone Trouble Ticket Journal Entries
To view the journal entries associated with a particular Stand Alone trouble ticket:
From the Edit Stand Alone Trouble Ticket window, click the Journals tab. This displays all follow-ups and journal entries associated with that Stand Alone trouble ticket.
To view the details for a particular journal entry, right-click on the journal entry and select Edit. This displays the Edit Journal window.
Adding a Stand Alone Trouble Ticket Journal Entry
Modifying a Stand Alone Trouble Ticket Journal Entry
Deleting a Stand Alone Trouble Ticket Journal Entry
To delete a journal entry from a Stand Alone trouble ticket:
On the Journals tab within the Edit Stand Alone Trouble Ticket window, right-click on the desired journal entry and select Delete Journal. This displays a confirmation message.
To delete the journal entry, click Yes.
Printing a Stand Alone Trouble Ticket Journal Entry
To print a Stand Alone trouble ticket's journal entry:
On the Journals tab in the View Stand Alone Trouble Ticket or Edit Stand Alone Trouble Ticket window, right-click on the journal entry and select Edit. This displays the Edit Journal window.
Click the Actions button in the bottom left-hand corner of the window and select Printable View. See Printing a Journal Entry for more information.