Adding a Stand Alone Trouble Ticket Journal Entry

The New > Journal function for Stand Alone trouble tickets works the same as the New > Journal function for customer trouble tickets.

To add a new journal entry to an existing Stand Alone trouble ticket:

1. On the Journals tab in the Edit Stand Alone Trouble Ticket window, right-click on any row and select New > Journal. This displays the New Journal window.

   Note

   When adding a journal entry to a Stand Alone trouble ticket, the “Display on Customer Summary Tab” check box is not provided in the Edit Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.

   See Adding a Trouble Ticket Journal Entry for more detailed information on adding new journal entries to a trouble ticket.