Occasionally, an account's status may be Active, but the account does not have any active services associated with it. These accounts are counted as active, when in reality, they are inactive. The IDI platform provides an automated way to clean up accounts with disconnected services, including disconnecting all account-level features.
The solution also lets you
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Define rules for handling statuses other than Disconnected. You can also configure the solution to automatically clean up accounts where all services are hotlined, suspended, or redirected.
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Exempt certain account statuses from being changed, such as No Longer in Service, No Longer In Service - Write-off, In Collections, and Disconnected - In Collections.
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Update customer-level Change Reason History.
Based on your configuration, the updates the Account using the scheduled job Automated Account State Processing. This job determines the Account State and updates the Account Status and account-level features.
See