When the Automated Account State Processing scheduled job is run, the IDI platform determines the Account State based on the following criteria:
Account State | Criteria |
Disconnected | All services are Disconnected. |
Suspended | All active services are Suspended. |
Hotlined | All active services are Hotlined, Suspended or Redirected. |
Active | At least one service is active (not Disconnected, Hotlined, Suspended or Redirected. |
Unknown | The account has no services.
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