Mismatched Roaming Agreements

The Mismatched Roaming Agreements report lists any roaming agreements with a Partner SID/PMN that does not match the roaming partner name as it was imported from Syniverse.

A Mismatched Roaming Agreement will not affect the billing process, but it will cause difficulties with the creation of new roaming agreements.

This report also lists roaming agreements where the Company SID is not noted as a Company SID in the SIDs table. For example, if your company purchased another company (whom you partnered with previously), you would need to make this change in the SIDs table.

Viewing Mismatched Roaming Agreements

1. From the Applications menu, select BackOffice Management > SID Management > Mismatched Roaming Agreements. This displays the Mismatched Roaming Agreements window.

   

   The Mismatched Roaming Agreements window displays the following information:

   Partner #	Roaming Partner's account number.
   Partner Name	Roaming Partner's name.
   Roaming Agreement	The SID-SID combination denoting the roaming agreement.
   Company SID	Home SID of the roaming agreement.
   Partner SID	Roaming Partner's SID of the roaming agreement.
   Effective Date	Effective date of the Roaming Agreement.
   Disconnect Date	End date of the Roaming Agreement.
   Suggested Roaming Partner	Carrier name as imported from Syniverse associated with the Partner SID.
   Mismatch Reason	Reason the roaming agreement does not agree with the information imported from Syniverse.

2. Right-click a roaming agreement to view that Roaming Partner's account.

Fixing a Mismatched Roaming Agreement

Depending on the type of mismatch, follow one of these procedures.

If the name in the suggested Roaming Partner column is not an existing partner with you:

1. Follow the steps to add this name as a new roaming partner. (See Adding a Roaming Partner.)

2. Create the new Roaming Agreement for all SID combinations.

3. Assign the pricing plan to cover the partner either at the Customer level (if one plan covers all the agreements) or the Roaming Agreement level.

   If the name in the Suggested Roaming Partner column is an existing partner with you:

   1. Disconnect the existing roaming agreements under the old partner.

   2. Add the agreements under the Suggested Roaming Partner.

      Notes:

      • Remember to use the correct date when disconnecting and adding these agreements.

      • If the move results in a different Pricing Plan being needed for these agreements, add the correct Pricing Plan at the roaming agreements level.