Hold History provides a log of all park/unpark activity performed on a specific trouble ticket. To view the Hold History for a trouble ticket:
In the View Trouble Ticket or Edit Trouble Ticket window, click the Hold History tab.
The Hold History tab contains the following information:
Hold Start Date
Date trouble ticket was parked/placed on hold.
Hold End Date
Date trouble ticket was unparked/removed from hold.
Hold Reason
Reason selected when trouble ticket was parked/placed on hold.
User Name
If the Hold End Date is blank, this field contains the ID of the user that parked the trouble ticket.
If the Hold End Date is not blank, this field contains the ID of the user that unparked the trouble ticket.
Entered By
ID of the user that originally created this trouble ticket, followed by the date and time the trouble ticket was created.
Last Modified By
ID assigned to the user that last modified this trouble ticket, followed by the date and time of the last modification.