Applying Partial Credit to Usage

Partial credit may be issued for one item on the usage detail window.

To apply partial credit to usage:

1. Open the usage detail window. (See Viewing Usage) This functionality is available for both wireless and wireline usage.

2. Right-click the usage to be credited.

   Note

   If you hover over a selected row, a tip displays the summary of the amount to be credited.

3. Select Credit. The displays the Apply Credit Item box.

   

   The Apply Credit Item box displays the following fields:

4. Enter the required information then click Save to create the credit adjustment.

   Note

   Credit on usage can be applied to billed usage only.

See also:

Applying Credit to Usage

Applying a Credit to an Invoice Item