Wireline Usage Details

Green check mark indicates a line item that has not been credited or disputed.

Yellow check mark indicates a line item that has been disputed.

Red X indicates a credit has already been applied to an item or that a dispute has been closed.

Note

An item can either be credited or disputed, but not both. An item can be credited only once.

Discount indicator is displayed if a billing (Volume) discount or rating (Shared Grant) discount has been applied to the call.

Usage Type

Type of call, such as Local, Long Distance, Directory Assistance.

Account Code

Customer's account code associated with the call.

Date/Time

Date and time the call started.

Format - mm/dd/yyyy hh:mm:ss AM (PM)

Mins/Units

Number of minutes or units used by the call.

Number Called

Phone number called by the service number.

Location (Description)

City and state where the call terminated.

Charge

Amount due for the call.

CIC

Carrier ID Code.

Text1

Displays the contents of the Text1 field from the usage table.

Orig Number

The phone number that placed the call.

Term Number

The phone number that received the call.

Credit

Right-click on a row and select Credit to credit the usage item to the customer's account. See Credits.

Dispute

Right-click on a row and select Dispute if the usage item is being disputed by the customer. See Disputes.

Note

This option is not available for multi-selected usage items.

View Discounts

Right-click on a row and select View Discounts to view Volume Discount information. See Usage Discount Details.

Note

This option is not available for Unbilled usage.

Note

This option is not available for multi-selected usage items.