Wireless Usage Details

The wireless Usage Details window provides a breakdown of wireless usage by call. The wireless Usage Detail is accessed from the Wireless Usage Summary.

Wireless Details

The Wireless Usage Detail view contains the following information.

	Green check mark indicates a line item that has not been credited or disputed. Yellow check mark indicates a line item that has been disputed. Red X indicates a credit has already been applied to an item or that a dispute has been closed. Note An item can either be credited or disputed, but not both. An item can be credited only once.
	Discount indicator is displayed if a billing (Volume) discount or rating (Shared Grant) discount has been applied to the call.
(column)	Direction of the call. Out = Call is an outgoing call (originated from this service number). In = Call is an incoming call (this service number received the call). Fwd = Call is a forwarded call (a call to different number was forwarded to this service number).
Date/Time	Date and time the call started. Format: mm/dd/yyyy hh:mm:ss AM (PM)
Orig Location	Location where the call originated.
Term Location	Location where the call terminated.
Number	If the direction is "Out," this is the terminating number. If the direction is "In," this is the originating number.
Minutes	Total number of minutes used by the call.
Units	Total number of occurrence-based usage units used by the call.
Airtime	Airtime charges for the call.
Roaming	Roaming charges for the call.
Toll	Long distance charges for the call
Other	Charges other than Airtime, Roaming or Toll, for example a call to Directory Assistance.
Total	Total charges for the call.
Included	An asterisk (*) is displayed if the charges for the call are included in the customer's call plan as free minutes. Note If there is an asterisk in this field and a charge in the Total field, the call started as a call using free minutes, used the remaining free minutes, and was charged for the balance of the call.
Roaming	An asterisk (*) is displayed if the charges for the call are considered as Roaming per the subscriber's call plan.
M-to-M	An asterisk (*) is displayed if the call is a Mobile-to-Mobile call. (Mobile-to-Mobile means a call between two customers with the same carrier.)
Regional	An asterisk (*) is displayed if the call is within the region.
Rate Period	Rate period in which the call took place, such as Peak or Off Peak.
Serving SID	SID where call originated.
ESN	The ESN of the handset that made the call.
Notes	Indicates special features associated with the call: CF - Call Forwarding CW - Call Waiting 3WC - Three Way Calling VM - Voice Mail retrieval

The following shortcut options are available:

Credit	Right-click one or more rows and select Credit to credit the usage item(s) to the customer's account. See Credits. Note This option is not available for Unbilled usage.
Dispute	Right-click a row and select Dispute if the usage item is being disputed by the customer. See Disputes. Note This option is not available for multi-selected usage items.
View Billing Discounts	Right-click a row and select View Billing Discounts to view Volume Discount information. See Usage Discount Details . Note This option is not available for Unbilled usage. Note This option is not available for multi-selected usage items.
View Rating Discounts	Right-click a row and select View Rating Discounts to view Shared Grant Discount information. See Usage Discount Details. Note This option is not available for multi-selected usage items.
View Details	Right-click a row and select View Details to view Wireless Usage Instance Details. See Viewing Wireless Usage Instance Details Note This option is not available for multi-selected usage items.

Note
Hovering over a selected usage item displays information about the line item. This information includes Original Charge Total (the total charge associated with the selected rows prior to any credits or disputes), Credited Amount (the total charge associated with any selected rows that have been credited), and Remaining Charge (the sum of the charges on the selected rows that have not yet been credited or disputed and may still be credited).