Applying Credit to Usage

Credit may be issued for one or more usage items on the usage detail window.

To apply credit to usage:

1. Open the usage detail window. (See Viewing Usage) This functionality is available for both wireless and wireline usage.

2. Select the usage to be credited.

   • To select one usage item to be credited, click the row.

   • To select multiple usage items listed together, click a row, press the [SHIFT] key and click the last row you want to credit.

   • To select multiple items that are not listed together, click a row, press the [CTRL] key and click the other individual rows to be credited.

     Note

     If you hover over a selected row(s), a tip displays the summary of the amount to be credited.

     

3. Right-click one of the selected rows.

   Note

   If you are selecting more than one row, do not release the [SHIFT] or [CTRL] key before you right-click a row.

4. Select Credit. The displays the Apply Credit Item box.

   

5. Specify amount, type and description, then click Save to create the credit adjustment.

   Note

   Credit can be applied to billed usage only.

See also:

Applying Partial Credit to Usage

Applying a Credit