The CPNI Email History Search can be used to review all of the e-mail changes that have been made to the main billing contact record. An authorized user can monitor these and then accept or reject them.
To perform a CPNI Email HIstory Search:
Access Applications > CPNI > CPNI Email History Search.
Include the criteria on which you want to search:
Modification Date
From:
Leave blank or access the dropdown calendar to select a From date
To:
Leave blank or access the dropdown calendar to select a To date
Account Number
Enter a customer's account number to locate that account
Customer Name
Enter a customer name to locate an account by name
Click Search to continue.
The CPNI Email History Search results window is displayed.
Modification Date
Date and time of last address change
Days Old
Time period between an address record and the previous record listed for the customer contact.
Account Number
Account number for primary customer contact
Customer Name
Name of account's primary customer contact
Email
New Email address
Accepted
Whether or not the change has been accepted by an authorized user.
From here you can accept or reject a customer's e-mail address change.
Accepting or Rejecting an Email Address Change
To accept or reject an email address change:
On the CPNI Email History Search results window, right-click a row and either Accept or Reject to change the email address change status.