In Customer Care you can display audit log entries for a customer (Customer Summary page), service or feature (Services and Features page or Service Details page). No special permissions are needed for viewing Audit Logs in Customer Care. Entries are pre-filtered for the object being viewed.
There is no date range limit; all entries will be returned.
To view the Audit Log, click the associated icon.
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The audit log entries are opened in a new tab; however, you will still be in the Customer Care module.
The audit log entries for child object will not be displayed by default; however, you have the option to include them Search/filter parameters are available to refine the results. Options to view related entries and view audit log details for a specific entry are provided at the far right.
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