Using the Audit Log Search

Searches are limited to a 30-day range. The date range defaults to the last 30 days. You can change the range within the 30-day limit as needed.

Optional Search Parameters

In addition to the date range, you may use the following search criteria as needed (not required):

• Object Type: You can select a specific  object type - Customer, Feature, Order, or Service - or leave this field blank to search on all object types.

• Object Key: This field becomes editable when you select a specific object type. Object Key is:

  • Account Number when the Object Type = Customer

  • Service Number when the Object Type = Service

  • Order ID when the Object Type = Order

  • Feature ID (NonUsgSvcID) when the Object Type = Feature

  The Object Key is not required. You may use it to search for a specific customer, service, order or feature.

• Include Child Objects: This check box is only enabled when you select an Object Type of Customer, Feature or Service. This provides similar functionality to the Event Log Search in IDI Desktop Client when you uncheck the Requires Exact Match property on the search.

  • If checked when Object Type = Customer, the search returns audit log records for the customer, as well as the services, features, contacts and other related entries for the customer.

  • If checked when Object Type = Service, the search returns audit log records for the service, as well as the features on the service.

  • If checked when Object Type = Feature, the search returns audit log records for the feature, plus in the case of a package, the records for the items in the package.

    Other than Object Type and Dates, the search criteria is not validated, meaning you can enter any value in the criteria.

Search Results

Results are displayed in a grid. Options to view related entries and view audit log details for a specific entry are provided at the far right.

For more, see:

• Viewing Related Entries

  Clicking the View Related Entries icon () displays all entries for the event tree (all audit log records with the same value in the TreeNodeID field) of the record selected. The audit log for which you chose to display related entries is displayed in bold. You can return to the original search results by clicking the Return to Search Results link.

  

• Viewing Audit Log Details

  Clicking the Audit Log Details icon () displays the Audit Details dialog. From here you can scroll through entries using the arrows at the upper right and left of the dialog.