In Customer Care, you can display audit log entries for a customer (Account Summary page), service or feature (Services and Features page or Service Details page). No special permissions are needed for viewing Audit Logs in Customer Care. Entries are pre-filtered for the object being viewed. There is no date range limit; all entries will be returned.
To view the Audit Log, click the associated icon.
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The audit log entries are opened in a new tab; however, you will still be in the Customer Care module.
The audit log entries for child object will not be displayed by default; however, you have the option to include them Search/filter parameters are available to refine the results. Options to view related entries and view audit log details for a specific entry are provided at the far right.
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Related Audit Logs:
Audit Log Details:
Related Entries
Viewing the related audit log entries will display all entries for the event tree (all audit log records with the same value in the TreeNodeID field) of the record selected. The audit log for which you chose to display related entries is displayed in bold. You can return to the original search results by clicking the Return to Search Results link or view details by clicking the details icon at the far right. )
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Audit log Details
Clicking the Audit Log Details icon displays the Audit Details dialog. From here you can scroll through entries using the arrows at the upper right and left of the dialog. ()
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