This table defines Trouble Categories that identify the products affected by the problem being reported. The Trouble Categories table populates the drop-down list for the Trouble Category input field on the Trouble tab in the New and Edit Trouble Ticket windows (applies to customer, Global, and Standalone trouble tickets).
To set up and maintain the Trouble Categories table:
Under Data Management expand the Journals folder and double-click Trouble Categories. This displays the Trouble Categories window.
The Trouble Categories window provides the following information:
ID
System-generated identifier that uniquely identifies the Trouble Category.
Description
Category name/description.
The shortcut menu for this table lets you add, edit and delete trouble categories. See Working with Data Management Tables.