The Audit Log tracks when information is added, edited or deleted in the IDI platform. Finding records for specific changes that occurred can start from the Audit Log web module Search screen or sometimes right from the object itself that was changed.
What Changes Are Tracked
Changes made in the following modules are tracked in the Audit Log:
Admin Console
IDI Desktop Client
Customer Care
Inventory
Orders
Tickets
Changes made directly in the following Web APIs are tracked in the Audit Log:
Balance
Customer Management
Inventory Management
Journal Service
Number Inventory Service
Order Placement
How Long Audit Logs Are Available
Audit Log information for changes made in the IDI platform is available for a period of one year. Information older than one year is removed from the system on a periodic basis.
Tracking Security Logs
The location where Security information such as user administration, failed logon attempts and successful logons depends on which module the records originated from:
Security Audit Log (available in Security Web module)
Logons to web modules / web APIs
User Administration in Security
Audit Log
Logons to CostGuard Client / AdminConsole
User Administration in AdminConsole
Finding Audit Log Information
Audit Log Search
The Audit Log Search allows users to search across all the records in an environment.
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The default search filters to display records from the last 30 days however you can specify additional criteria to help narrow down your search.
Object Type
The Object Type represents the nature of the item that you are searching for records about. There are numerous different types of objects in CostGuard that can have information added to it or updated however the four major types that are supported for filtering are Customers, Services, Features and Orders (Billing Order).
Object Key
The Object Key field become available if you select an Object Type to search by. What the Object Key field represents depends on the Object Type selected:
Object Type | Object Key |
Customer | Account Number |
Service | Service Number |
Feature | Feature ID |
Order | Order ID |
User ID
The user who initiated the change. Updates made directly by your company via the Web APIs may show the web service user account that was used to make the change.
Application
Details the CostGuard component that executed the change.
Web Module / Web API Changes- the application represents the Web API that the change originated from. This is true whether the change was submitted via a web module or by directly calling the API.
CostGuard Client Changes – the Application is typically the back-end CostGuard Server service making the change. These are provided for system tracking and troubleshooting purposes and typical users may not be familiar with the components names that they see.
Operation
Details the Web API operation that was called to make the change. The values used match the operations documented in IDI’s Web API documentation guides.
Changes not made through a Web API interface ( and therefore have no operation value) will just repeat the value from the application field.
Audit Log Icons
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The Audit Log icon appears on Customer Accounts, Services and Features. Clicking the icon will display a pre-filtered list of audit log records for the item being viewed. Unlike the Audit Log search there is no 30-day search restriction when viewing entries directly from an item.
Understanding Customer Audit Log Records
Sometimes it may not be apparent why some changes that impact an account get logged with an Object Type of ‘Customer’ and others do not.
Audit Log Records are tied to a customer when the change made was specifically to a property of the account. Account properties are things like account #, status or billing group and are typically what you see when you view ‘Account Details’ in Customer Care.
Creating items like Adjustments, Tickets or Journals will result in Audit Log records that are tied to those Object Types even when they are created for a specific account. Looking at a customer account a user can see all the Adjustments, Tickets or Journals that are tied to the account and therefore the existence of the item on the account itself serves as the ‘record’.