The technician assigned to a Stand Alone trouble ticket may change as the trouble ticket moves through the resolution process. The Technician History tab on the Edit Stand Alone Trouble Ticket window lists the technicians that have been assigned to a Stand Alone trouble ticket.
To view the Technician History for a Stand Alone trouble ticket:
From the Edit Stand Alone Trouble Ticket window, click the Technician History tab.
The Technician History for Stand Alone trouble tickets is the same as the Technician History for customer trouble tickets. See Technician History for more detailed information.