The technician assigned to a trouble ticket may change as the trouble ticket moves through the resolution process. The Technician History tab on the View Trouble Ticket and Edit Trouble Ticket windows lists the technicians that have been assigned to a trouble ticket.
To view the Technician History for a trouble ticket:
Click the Journals tab in the Customer window.
Right-click on the trouble ticket, and select View (if trouble ticket is closed) or Edit (if trouble ticket is open).
From the View Trouble Ticket or Edit Trouble Ticket window, click the Technician History tab. This displays the Technician History.
The Technician History tab contains the following information:
Technician Name
Name of technician assigned to this trouble ticket.
Start Date
Date the technician was assigned to this trouble ticket.
End Date
Date the technician was removed from this trouble ticket.
If an End Date is not specified, this indicates this person is the technician that is currently assigned to this trouble ticket.