The technician assigned to a Global trouble ticket may change as the trouble ticket moves through the resolution process. The Technician History tab on the Edit Global Trouble Ticket window lists the technicians that have been assigned to a Global trouble ticket.
To view the Technician History for a Global trouble ticket:
From the Edit Global Trouble Ticket window, click the Technician History tab.
The Technician History for Global trouble tickets is the same as the Technician History for customer trouble tickets. See Technician History for more detailed information.