The person assigned to a Global trouble ticket may change as the trouble ticket moves through the resolution process. The Assigned To History tab on the Edit Global Trouble Ticket window lists the people that have been assigned to a Global trouble ticket.
To view the Assigned To History for a Global trouble ticket:
From the Edit Global Trouble Ticket window, click the Assigned To History tab.
The Assigned To History for Global trouble tickets is the same as the Assigned To History for customer trouble tickets. See Assigned To History for more detailed information.