The person assigned to a Stand Alone trouble ticket may change as the trouble ticket moves through the resolution process. The Assigned To History tab on the Edit Stand Alone Trouble Ticket window lists the people that have been assigned to a Stand Alone trouble ticket.
To view the Assigned To History for a Stand Alone trouble ticket:
From the Edit Stand Alone Trouble Ticket window, click the Assigned To History tab.
The Assigned To History for Stand Alone trouble tickets is the same as the Assigned To History for customer trouble tickets. See Assigned To History for more detailed information.