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Permissions for Journals, Follow-Ups and Trouble Tickets

  • Published on Aug 10, 2026
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The ability to work with journals, follow-ups, and trouble tickets is based on the Permission Profile assigned to a user in Admin Console - Security.

Permissions for:

Related articles
  • Setup for Journals, Follow-Ups and Trouble Tickets
    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets
  • Journals
    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets > Permissions for Journals, Follow-Ups and Trouble Tickets > Journals
  • Trouble Tickets
    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets > Permissions for Journals, Follow-Ups and Trouble Tickets > Trouble Tickets

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